Refund policy

KAFITT Australia – Returns, Exchanges and Refund Policy

Effective Date: 1/6/26

At KAFITT Australia, we want you to be completely satisfied with your purchase. This policy outlines your rights under Australian Consumer Law and our procedures for returns, exchanges and refunds.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL).

Under the ACL, you are entitled to a repair, replacement or refund if a product has a major fault, is not of acceptable quality, does not match its description, or is otherwise not fit for purpose.

Change of Mind Returns

We understand that sometimes a product may not be exactly what you expected. KAFITT Australia accepts change-of-mind returns subject to the following conditions:

• Returns must be requested within 30 days of delivery.
• Items must be unworn, unused and unwashed.
• Original tags, labels and packaging must be attached and in saleable condition.
• Proof of purchase must be provided.
• For hygiene reasons, swimwear and garments worn without appropriate undergarments cannot be returned.

Approved change-of-mind returns will incur a 20% restocking fee, calculated from the original purchase price of the returned item.

Customers are responsible for all return shipping costs unless otherwise agreed.

Original shipping charges are non-refundable.

Exchanges

If you require a different size or colour, please contact us within 30 days of receiving your order.

Exchanges are subject to stock availability. If the requested replacement item is unavailable, a store credit may be offered.

The 20% restocking fee may be waived at KAFITT Australia’s discretion where the customer chooses an exchange rather than a refund.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, incorrectly supplied, or does not meet the consumer guarantees under Australian Consumer Law, please contact us as soon as possible.

Where a product is confirmed to be faulty or incorrectly supplied, KAFITT Australia will, at its discretion and in accordance with the ACL:

• Repair the item;
• Replace the item;
• Provide a refund; or
• Offer store credit.

For approved faulty-item claims, KAFITT Australia will cover reasonable return shipping costs.

The 20% restocking fee does not apply to faulty, damaged or incorrectly supplied items.

Non-Returnable Items

The following items cannot be returned unless required by Australian Consumer Law:

• Custom-made or personalised products;
• Clearance or final-sale items marked as non-returnable;
• Gift cards;
• Swimwear or intimate apparel that has been worn, washed or returned without hygiene protection.

How to Request a Return

To request a return, please contact KAFITT Australia and provide:

• Your order number;
• Proof of purchase;
• Details of the item you wish to return; and
• Photographs if the item is faulty or damaged.

Returns sent without prior approval may not be accepted.

Processing Times

Once your return has been received and inspected, we aim to process refunds, exchanges or store credits within 7–10 business days.

Refunds will be issued using the original payment method unless otherwise agreed.

Contact Us

For all return and warranty enquiries, please contact:

KAFITT Australia

Email: kafittaustralia@gmail.com

Website: www.kafittaustralia.com